Last updated 2026-07-13
The App itself is free to download and use with your own local models or your own remote API keys. This policy covers the only paid feature: the optional hosted Waynebert account, which is not yet available.
Once launched, the Waynebert account will run on prepaid credits that you top up in advance to cover the cost of hosted inference. Credits are consumed as you use the hosted service and are metered by usage.
You may request a refund of any unused credit balance within 30 days of purchase. Credits that have already been consumed at the time of your request are not refundable, because the corresponding service has already been delivered.
If you are a consumer, you normally have a legal right to cancel a purchase of digital content or services within 14 days. However, if you ask us to start providing the hosted service straight away and you begin using it within that period, you may lose this cancellation right for the portion you have used. Nothing in this policy removes or reduces your statutory rights, and where the law gives you a better outcome than this policy, the law applies.
Because Paddle.com Market Limited is our merchant of record, refunds are processed through Paddle in accordance with their buyer terms as well as this policy. To start a request, email us at [email protected], or contact Paddle order support directly. We will confirm eligibility and, where a refund is due, arrange it with Paddle.
Approved refunds are returned to your original payment method, normally within 14 days of approval.
If you were charged in error, charged twice, or believe a transaction is faulty, let us know at [email protected] and we will work with Paddle to resolve it promptly.
If you are unhappy with how a refund request is handled, please see the complaints section of our Terms of Service, which explains how to escalate, including through Paddle and, if needed, certified alternative dispute resolution.
This policy may be updated before the Waynebert account launches. The version in effect at the time of your purchase applies to that purchase.